Direct bookings offer the best room rates, cancellation terms & a choice of rooms. Reservations staff at The Mercer Collection know every room & building inside out so can offer you the best advice on which room to opt for. We can also talk through specific requests i.e. if you require a low floor, prefer a walk-in shower, want to make sure your room doesn't have a sloped ceiling or any number of other requests! 

With any room booked on a 3rd party site there is no specific room choice and we cannot offer upgrades or changes due to 3rd party restrictions. Using one of these sites also means the booking is more expensive - you will see a comparative rate when searching on our site so you can be assured you are getting the best possible price. 

If  you are booking on our website and there is a particular room you would like let us know - we will do our best to accommodate it for you. 

We do take dogs but please bring a bed or blanket for him or her to sleep on. Dogs are not allowed in our dining room for breakfast time but are welcome in our Gastro Pub The Florence Arms for evening meals in the bar area. Do contact us with any other questions about bringing your pet. Please note - rooms are given extra housekeeping attention on departure to ensure guests with allergies are not affected by our acceptance of dogs. 

Why not call us on 02392 009111 or email the Florence House reservations team if you need more help.  You can also use the live chat widget to the left of the screen where a reservations staff member can help you.