We know many of you will have questions about Coronavirus & how we will be managing this during your stay so we have compiled a list of questions below.
If your question is not covered please EMAIL us. The below guidance has been updated to reflect our changes from July 19th when the government has opted to lift all restrictions.
Check in Process at Reception
Our normal check in procedure involves welcoming you and showing you the area on maps and providing guidebooks etc and then personally showing you to your room. We will be continuing to direct guests to their room rather than take them and whilst maps are available we have also developed a guest website so guests can have easy access to tourist information and hotel information in one place. You will be emailed a link to the guest pack the day prior to your stay and you can access it using the QR code at reception.
Again, this will be made as brief as is possible with a receipt sent via email rather than you needing to wait and have this handed to you.
If you collect a parking permit during your stay it is essential this is returned to reception.
Your key and parking permit will have been sanitised before being issued to you.
How we are keeping staff & guests safe
Hand sanitiser is available in all public areas and there are clear markings at reception to ensure social distancing. Staff will be encouraged to wear masks unless medically exempt and we regularly ventilate our reception area. All staff are offered regular lateral flow tests prior to shifts.